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	<title>Websiteforensics.com &#187; Websites</title>
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	<link>http://websiteforensics.com</link>
	<description>we remember when the web was in black and white ...</description>
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		<title>eBay Is No Longer eBay</title>
		<link>http://websiteforensics.com/ecommerce/ebay-is-not-ebay/</link>
		<comments>http://websiteforensics.com/ecommerce/ebay-is-not-ebay/#comments</comments>
		<pubDate>Wed, 02 Jun 2010 04:14:51 +0000</pubDate>
		<dc:creator>Mark MacKinnon</dc:creator>
				<category><![CDATA[Ecommerce]]></category>
		<category><![CDATA[Web 2.0]]></category>
		<category><![CDATA[Websites]]></category>
		<category><![CDATA[affiliate]]></category>
		<category><![CDATA[ebay]]></category>
		<category><![CDATA[power sellers]]></category>
		<category><![CDATA[sellers]]></category>

		<guid isPermaLink="false">http://websiteforensics.com/?p=353</guid>
		<description><![CDATA[For years, we’ve listed and sold stuff on eBay (not an affiliate links for sure &#8230;). Ever since the mid to late 90s in fact. We stopped selling for a while, and almost forgot about the service until we realized we had quite a bit of good quality equipment we wanted to offload. We went [...]]]></description>
			<content:encoded><![CDATA[<p>For years, we’ve listed and sold stuff on <a href="http://www.ebay.com">eBay</a> (not an affiliate links for sure &#8230;). Ever since the mid to late 90s in fact. We stopped selling for a while, and almost forgot about the service until we realized we had quite a bit of good quality equipment we wanted to offload. We went back to eBay … We were shocked. Things have drastically changed and not for the better, why this is we decided to investigate.</p>
<p><span id="more-353"></span>When <a href="http://people.forbes.com/profile/john-j-donahoe/28235">John Donahoe</a> took over eBay, he started a long term plan to kill off small time sellers. The total number of items listed on eBay fell below 8 million and kept dropping because listing fees were getting so expensive and Fewer and fewer items were being listed.</p>
<p>eBay tried to get the numbers back up by offering listing fee discounts time to time but it wasn&#8217;t a permanent solution. The next step in Donahoe’s plan was to start cutting deals with large retailers so they could sell on eBay. Buy.com was one of the first large online retailers to flood eBay with more than 100K items all with free shipping. These companies were basically paying no listing fees which was really an unfair advantage over the little guys.</p>
<p>A large number of small power sellers have gone out of business because of these corporate deals. To sum things up, eBay wants to shed its image as a electronic flea market and now want to be seen as a mainstream shopping mall. Not the eBay we used to know. In fact, seems the revolt has been brewing for <a href="http://www.google.com/search?q=ebay+sucks&amp;ie=utf-8&amp;oe=utf-8&amp;aq=t&amp;rls=org.mozilla:fr:official&amp;client=firefox-a">some time now &#8230;</a></p>
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		<item>
		<title>NGKSoft Web Design</title>
		<link>http://websiteforensics.com/web-design/ngksoft-webdesign-newyork/</link>
		<comments>http://websiteforensics.com/web-design/ngksoft-webdesign-newyork/#comments</comments>
		<pubDate>Sat, 24 Apr 2010 17:07:59 +0000</pubDate>
		<dc:creator>Mark MacKinnon</dc:creator>
				<category><![CDATA[SEO SEM]]></category>
		<category><![CDATA[Web Design]]></category>
		<category><![CDATA[Websites]]></category>
		<category><![CDATA[new york]]></category>
		<category><![CDATA[php]]></category>
		<category><![CDATA[seo]]></category>

		<guid isPermaLink="false">http://www.websiteforensics.com/?p=132</guid>
		<description><![CDATA[There are thousands of Web Design companies and we regularly get the chance to review some of the top tier agencies. NGKSoft, a New York web design company, is definitely part of the upper tier of professional companies that has mastered Flash, flat-file and dynamic sites and related services with great design [click here for [...]]]></description>
			<content:encoded><![CDATA[<p><img title="ngksoft" src="http://websiteforensics.com/wp-content/uploads/2009/10/ngksoft.jpg" alt="" width="200" height="125" align="right" />There are thousands of Web Design companies and we regularly get the chance to review some of the top tier agencies. NGKSoft, a <a href="http://www.NGKSoft.com">New York web design company</a>, is definitely part of the upper tier of professional companies that has mastered Flash, flat-file and dynamic sites and related services with great design [<a href="http://www.ngksoft.com/services.php">click here</a> for more information].</p>
<p>It is clear from their <a href="http://www.ngksoft.com/portfolio.php">portfolio</a> and <a href="http://ngksoft.com/testimonials.php">testimonials</a> that they do not just produce one graphic style that is then forced on their clients but strive to respect the style of each organization. Search Engine Optimization, E-Commerce, Flash integration and php programming are all available from this team of professionals as well as honed graphic skills.</p>
<p>NGKSoft has produced websites for clients across many fields including services and industries, non-profit and education, e-commerce sites, travel and recreation sites and environmental projects. Among the many resources available from the site, one of the entries is a  &#8220;Top Reasons Why You Should Engage Our Services&#8221; which includes details  about their experience, abilities, marketing expertise, client  relationships and custom solutions.</p>
<p>NGKSoft also offers a great section of design resources [<a href="http://ngksoft.com/resources.php">read here</a>], the history of the internet, web design guides and tutorials and software recommendations. More <a href="http://ngksoft.com/about.php">about</a> NGKSoft including company philosophy and background.</p>
<p><strong>Mailing address</strong>: 231 West 29th St., Suite 205. New York, NY 10001 -</p>
<p><strong>Phone:</strong> (800) 880-1716</p>
<p><strong>Email:</strong><a href="mailto:info@ngksoft.com"> info@ngksoft.com</a></p>
]]></content:encoded>
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		</item>
		<item>
		<title>How to turn a simple email into a social network profile</title>
		<link>http://websiteforensics.com/networking/how-to-turn-a-simple-email-into-a-social-network-profile/</link>
		<comments>http://websiteforensics.com/networking/how-to-turn-a-simple-email-into-a-social-network-profile/#comments</comments>
		<pubDate>Wed, 14 Apr 2010 03:29:04 +0000</pubDate>
		<dc:creator>Mark MacKinnon</dc:creator>
				<category><![CDATA[Networking]]></category>
		<category><![CDATA[Web 2.0]]></category>
		<category><![CDATA[Websites]]></category>
		<category><![CDATA[facebook]]></category>
		<category><![CDATA[flowtown]]></category>
		<category><![CDATA[social network]]></category>
		<category><![CDATA[twitter]]></category>

		<guid isPermaLink="false">http://websiteforensics.com/?p=338</guid>
		<description><![CDATA[In this day and age, when you meet someone you don’t exchange twitter accounts or Facebook profiles. Instead, we always end up getting an EMAIL. The Internet’s oldest form of communication is still the most universal piece of information that is exchanged between prospective partners or new acquaintances.
Flowtown.com is a service that will match an [...]]]></description>
			<content:encoded><![CDATA[<p><img title="Image 1" src="http://websiteforensics.com/wp-content/uploads/2010/04/Image-1.jpg" alt="" width="200" height="142" align="right" />In this day and age, when you meet someone you don’t exchange twitter accounts or Facebook profiles. Instead, we always end up getting an EMAIL. The Internet’s oldest form of communication is still the most universal piece of information that is exchanged between prospective partners or new acquaintances.</p>
<p><a href="http://www.flowtown.com">Flowtown.com</a> is a service that will match an email address with Web 2.0 accounts through a simple search feature. Flowtown also offers an import utility for Gmail accounts, csv files (Outlook Exported contacts) or manual input. When opening your account, you will be provided with your own dashboard for easy management.</p>
<p>Flowtown is also a great tool for <a href="http://www.flowtown.com">social media marketing</a> or <a href="http://www.flowtown.com">Twitter marketing</a> campaigns within your trade or social network. In short, this is a wonderful tool for moving from the lowly email to Web 2.0.</p>
<p>On the web: <a href="http://www.flowtown.com">Flowtown.com</a></p>
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		<item>
		<title>Canadian Web Hosting</title>
		<link>http://websiteforensics.com/domains/canadian-web-hosting/</link>
		<comments>http://websiteforensics.com/domains/canadian-web-hosting/#comments</comments>
		<pubDate>Wed, 20 Jan 2010 03:01:58 +0000</pubDate>
		<dc:creator>Mark MacKinnon</dc:creator>
				<category><![CDATA[Domains]]></category>
		<category><![CDATA[Servers]]></category>
		<category><![CDATA[Standards]]></category>
		<category><![CDATA[TLD]]></category>
		<category><![CDATA[Websites]]></category>
		<category><![CDATA[canadian hosting]]></category>
		<category><![CDATA[canadian web hosting]]></category>
		<category><![CDATA[dedicated]]></category>
		<category><![CDATA[hosting]]></category>
		<category><![CDATA[hosting canada]]></category>
		<category><![CDATA[linux]]></category>
		<category><![CDATA[servers canada]]></category>
		<category><![CDATA[vps]]></category>
		<category><![CDATA[vps canada]]></category>

		<guid isPermaLink="false">http://websiteforensics.com/?p=265</guid>
		<description><![CDATA[We use hosting and domains in multiple countries. Some of our clients have very strict requirements for country-specific hosting and some domain names cannot always be hosted anywhere. Requirements for country-specific hosting can be anything from a legal issue to a simple preference. This means that sooner or later, you’ll need a Web Host located [...]]]></description>
			<content:encoded><![CDATA[<p><img title="Image 4" src="http://websiteforensics.com/wp-content/uploads/2010/01/Image-4.JPG" alt="Image 4" width="200" height="156" align="right" />We use hosting and domains in multiple countries. Some of our clients have very strict requirements for country-specific hosting and some domain names cannot always be hosted anywhere. Requirements for country-specific hosting can be anything from a legal issue to a simple preference. This means that sooner or later, you’ll need a Web Host located in Canada, the Great White North.</p>
<p>We have a number of clients out of Toronto, Vancouver and Halifax. They require Canadian based <a href="http://www.canadianwebhosting.com">web hosting</a> plans or <a href="http://www.canadianwebhosting.com">domain hosting</a>. Our favorite reminder is none other than <a href="http://www.canadianwebhosting.com">CanadianWebHosting.com</a>: <a href="http://www.canadianwebhosting.com">hosting</a>, dedicated, VPS and of course reseller accounts. Some plans offer full root access, choice of operating system, configuration files such as the crucial httpd.conf or php.ini, remote rebooting, unlimited domain hosting.</p>
<p><span id="more-265"></span>Depending on your plan, you will have access to a variety of tools and programming systems such FTP, dedicated IP, SSL certificates for security purposes, Cpanel, content management systems, Php 5, MySQL, Python, CGI, SSI, Ruby on Rails … basically all the tools any self respecting Webmaster would want and need.</p>
<p>Other services such as Email Hosting, SEO, PCI Compliance, Google Adwords  Campaigns and Website Transfer services are available at competitive rates. Support also offers tutorials, a full fledged forum and an online ticket system for client specific questions.</p>
<p>The scalability provided by <a href="http://www.canadianwebhosting.com/">CanadianWebHosting.com</a> is excellent and there is no project too big or too small you cannot host with this company with over 11 years experience.</p>
<p>With datacenters in Toronto and Vancouver, fast and reliable hosting and serious guarantees, our Canadian choice remains <a href="http://www.canadianwebhosting.com/">CanadianWebHosting.com</a></p>
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		<item>
		<title>Web Design From Hawaii</title>
		<link>http://websiteforensics.com/web-design/web-design-from-hawaii/</link>
		<comments>http://websiteforensics.com/web-design/web-design-from-hawaii/#comments</comments>
		<pubDate>Thu, 31 Dec 2009 01:58:34 +0000</pubDate>
		<dc:creator>Mark MacKinnon</dc:creator>
				<category><![CDATA[Web Design]]></category>
		<category><![CDATA[Websites]]></category>
		<category><![CDATA[hawaii]]></category>
		<category><![CDATA[web]]></category>

		<guid isPermaLink="false">http://www.websiteforensics.com/?p=248</guid>
		<description><![CDATA[The web has given us a world free of boundaries and if you need an original style of graphic development, you can find just about anything out there.
We recently learned of a design company based in Honolulu, Hawaii that has a great portfolio with a distinctive style.
Hawaii Web Design is a premier Web Design company [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://websiteforensics.net/wp-content/uploads/2009/12/hawaii1.jpg" alt="hawaii" width="200" height="138" align="right" />The web has given us a world free of boundaries and if you need an original style of graphic development, you can find just about anything out there.</p>
<p>We recently learned of a design company based in Honolulu, Hawaii that has a great portfolio with a distinctive style.</p>
<p><a href="http://www.onewavedesigns.com/">Hawaii Web Design</a> is a premier Web Design company with a style well suited for travel, restaurants and real-estate sites.</p>
<p><span id="more-248"></span>For more information: <a href="http://www.onewavedesigns.com/">www.onewavedesigns.com</a></p>
<p>One Wave Designs, Inc.<br />
3133 Waialae Ave, #3722<br />
Honolulu, HI  96816<br />
1 808 739-9283</p>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Two Great Tools For Web Developers: Firebug and YSlow</title>
		<link>http://websiteforensics.com/web-design/two-great-tools-for-web-developers-firebug-and-yslow/</link>
		<comments>http://websiteforensics.com/web-design/two-great-tools-for-web-developers-firebug-and-yslow/#comments</comments>
		<pubDate>Tue, 29 Dec 2009 04:43:53 +0000</pubDate>
		<dc:creator>Mark MacKinnon</dc:creator>
				<category><![CDATA[Servers]]></category>
		<category><![CDATA[Standards]]></category>
		<category><![CDATA[Web Design]]></category>
		<category><![CDATA[Websites]]></category>
		<category><![CDATA[diagnose site]]></category>
		<category><![CDATA[domain]]></category>
		<category><![CDATA[firebug]]></category>
		<category><![CDATA[server]]></category>
		<category><![CDATA[slow sites]]></category>
		<category><![CDATA[yslow]]></category>

		<guid isPermaLink="false">http://www.websiteforensics.com/?p=245</guid>
		<description><![CDATA[We can’t say enough about these two tools when trying to diagnose an unusually slow site. Once the obvious issues have been examined (large images, bad scripts, slow database responses, damaged tables…) you should always run Firebug and YSlow sessions within your browser for further diagnoses.
Firebug first off, is a Firefox plugin that provides a [...]]]></description>
			<content:encoded><![CDATA[<p><img title="yslow" src="/wp-content/uploads/2009/12/yslow.jpg" alt="yslow" width="200" height="116" align="right" />We can’t say enough about these two tools when trying to diagnose an unusually slow site. Once the obvious issues have been examined (large images, bad scripts, slow database responses, damaged tables…) you should always run Firebug and YSlow sessions within your browser for further diagnoses.</p>
<p><span id="more-245"></span><a href="http://getfirebug.com/">Firebug</a> first off, is a Firefox plugin that provides a wealth of information about any website or page you are currently examining. This tool will provide information about HTML, CSS, Scripts, DOM, Network, Images, Flash etc.</p>
<p>While loading a page, Firebug will give you some valuable network activity item by item and will reveal errors within the compiled code or the various scripts you’ve installed.</p>
<p><a href="http://developer.yahoo.com/yslow/">YSlow</a> is not another application, but an additional tool for <a href="http://getfirebug.com/">Firebug</a> you can install for even more information and valuable suggestions. YSlow is a Yahoo development tool that will letter grade your site’s HTTP requests, DNS lookups, Javascript, CSS and so much more.</p>
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		<slash:comments>1</slash:comments>
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		<item>
		<title>The Scourge of Corporate Web Filtering</title>
		<link>http://websiteforensics.com/filtering/the-scourge-of-corporate-web-filtering/</link>
		<comments>http://websiteforensics.com/filtering/the-scourge-of-corporate-web-filtering/#comments</comments>
		<pubDate>Thu, 26 Nov 2009 17:33:19 +0000</pubDate>
		<dc:creator>Mark MacKinnon</dc:creator>
				<category><![CDATA[Filtering]]></category>
		<category><![CDATA[Identity]]></category>
		<category><![CDATA[Internet Providers]]></category>
		<category><![CDATA[Websites]]></category>

		<guid isPermaLink="false">http://www.websiteforensics.com/?p=241</guid>
		<description><![CDATA[It started like just another day at one of our remote offices: email, follow-ups, meetings, calendar management, spreadsheets, a little pdf here and there, some programming, a last minute Photoshop tweak &#8230;
Normally, every time one of our workers finishes a task, he or she takes a 15 minute brain break or does some other Web [...]]]></description>
			<content:encoded><![CDATA[<p><img title="websense" src="http://websiteforensics.net/wp-content/uploads/2009/11/websense1.jpg" alt="websense" width="200" height="135" align="right" />It started like just another day at one of our remote offices: email, follow-ups, meetings, calendar management, spreadsheets, a little pdf here and there, some programming, a last minute Photoshop tweak &#8230;</p>
<p>Normally, every time one of our workers finishes a task, he or she takes a 15 minute brain break or does some other Web 2.0 activity that benefits the organization. Some of us prefer Twitter, reading what new trends are out there. Others like to do a little Facebook to see what our friends – and foes – are up to. <a href="http://www.reddit.com">Reddit</a> is also a definite favorite.</p>
<p><span id="more-241"></span>While some at HR might think this is not productive behavior, those of us in the trenches, including the petty officers, know how this kind of activity can be extremely beneficial to the organization. Where does HR think we get our best ideas from? A Ouija board? Anyway, I digress.</p>
<p>So IT installed the latest version of <em><strong>Websense </strong></em>yesterday. Imagine our seething anger when we couldn’t access <a href="http://twitter.com/web_forensics">Twitter</a>, <a href="http://facebook.com/">Facebook</a>, <a href="http://www.youtube.com/">Youtube</a>, <a href="http://imgur.com">ImgUr</a>, <a href="http://www.Blogspot.com">Blogspot</a>, <a href="http://www.Tumblr.com">Tumblr</a>… Great, let’s turn the dial back ten years and have a Web 1.0 only company policy.</p>
<p>This is what happens with the uncreatives, the troglodytes decide what you can or cannot do on line. And we’re not talking inappropriate usage here people, I know it, you know it and the American people know it. <a href="http://www.youtube.com">Youtube</a> is a bitching source for ideas, for how-to videos and tutorials. <a href="http://Facebook.com">Facebook</a> is where we do our best industrial spying, really! <strong>FUUUUUUUUUUUUU…</strong></p>
<p>What, even <a href="http://fuuuuu.deviantart.com">fuuuuu.deviantart.com</a> is blocked?!</p>
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		<slash:comments>3</slash:comments>
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		<item>
		<title>Time To Take A Break</title>
		<link>http://websiteforensics.com/coupons/time-to-take-a-break/</link>
		<comments>http://websiteforensics.com/coupons/time-to-take-a-break/#comments</comments>
		<pubDate>Wed, 18 Nov 2009 02:46:30 +0000</pubDate>
		<dc:creator>Mark MacKinnon</dc:creator>
				<category><![CDATA[Coupons]]></category>
		<category><![CDATA[Web 2.0]]></category>
		<category><![CDATA[Websites]]></category>
		<category><![CDATA[albuquerque]]></category>
		<category><![CDATA[new mexico]]></category>
		<category><![CDATA[santa fe]]></category>
		<category><![CDATA[vacation rental]]></category>

		<guid isPermaLink="false">http://www.websiteforensics.com/?p=222</guid>
		<description><![CDATA[Seriously folks, it’s been sixteen months of website building, tweaking and programming. Some of us here at WebsiteForensics need a break. Some of us here would love to go back down to New Mexico. Time to fire up our browsers for something else that usability testing or reading Reddit!
Before we hit the road let’s check [...]]]></description>
			<content:encoded><![CDATA[<p><img title="vacationrental" src="/wp-content/uploads/2009/11/vacationrental.jpg" alt="vacationrental" width="192" height="136" align="right" />Seriously folks, it’s been sixteen months of website building, tweaking and programming. Some of us here at WebsiteForensics need a break. Some of us here would love to go back down to New Mexico. Time to fire up our browsers for something else that usability testing or reading Reddit!</p>
<p>Before we hit the road let’s check out some <a href="http://www.vacationrental.org/">vacation rental homes</a>. We still have a few weeks of blogging before us, as well as a handful of sites to finish, but we’ve already found a couple of places we’d love to rent in <a href="http://www.vacationrental.org/New-Mexico/Albuquerque-vacation-rental/">Albuquerque</a> or <a href="http://www.vacationrental.org/New-Mexico/Santa-Fe-vacation-rental/">Santa Fe</a>… Time to start counting the days on the calendar.</p>
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		<item>
		<title>Virtualization Technology Solutions</title>
		<link>http://websiteforensics.com/internet-providers/virtualization-technology-solutions/</link>
		<comments>http://websiteforensics.com/internet-providers/virtualization-technology-solutions/#comments</comments>
		<pubDate>Sat, 14 Nov 2009 01:17:27 +0000</pubDate>
		<dc:creator>Mark MacKinnon</dc:creator>
				<category><![CDATA[Internet Providers]]></category>
		<category><![CDATA[Servers]]></category>
		<category><![CDATA[Software]]></category>
		<category><![CDATA[Suppliers]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[virtual server]]></category>
		<category><![CDATA[virtual software]]></category>
		<category><![CDATA[virtualize]]></category>

		<guid isPermaLink="false">http://www.websiteforensics.com/?p=200</guid>
		<description><![CDATA[A virtual infrastructure is not only more and more common; it just makes sense for modern businesses. Redapt.com offers server virtualization solutions, along as a great number of other services, that provide maximized server storage, high availability for applications and lower power and cooling costs.
Mainframe versus decentralized computing was the issue of the 80s and [...]]]></description>
			<content:encoded><![CDATA[<p><img title="virtual" src="http://websiteforensics.net/wp-content/uploads/2009/11/virtual1.jpg" alt="virtual" width="200" height="132" align="right" />A virtual infrastructure is not only more and more common; it just makes sense for modern businesses. Redapt.com offers <a href="http://www.redapt.com/services/virtualization">server virtualization solutions</a>, along as a great number of other services, that provide maximized server storage, high availability for applications and lower power and cooling costs.</p>
<p>Mainframe versus decentralized computing was the issue of the 80s and 90s. Increase in computing power ensured users had more and more software packages on their machines. But trends are changing again&#8230;</p>
<p><span id="more-200"></span>Issues with licensing, ranging from cost to upgrading time and heterogeneous systems throughout the enterprise have created a new push towards centralized computing. Another factor helping with this return to mainframe applications is the ubiquity of high speed Internet.</p>
<p>Providing a virtual hardware environment (pass-through software for USB, serial, parallel devices) over an network means running such application packages as VMware, Hyper-V or XenSource. This can be difficult for a small business, so what better solution is there to using Redapt.com’s virtualized servers? We say none!</p>
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		<title>Automatic Call Distribution Services</title>
		<link>http://websiteforensics.com/suppliers/automatic-call-distribution-services/</link>
		<comments>http://websiteforensics.com/suppliers/automatic-call-distribution-services/#comments</comments>
		<pubDate>Fri, 13 Nov 2009 22:24:47 +0000</pubDate>
		<dc:creator>Mark MacKinnon</dc:creator>
				<category><![CDATA[Servers]]></category>
		<category><![CDATA[Suppliers]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Web 2.0]]></category>
		<category><![CDATA[acd]]></category>
		<category><![CDATA[automatic call]]></category>
		<category><![CDATA[bcm]]></category>
		<category><![CDATA[call distribution]]></category>
		<category><![CDATA[usan]]></category>

		<guid isPermaLink="false">http://www.websiteforensics.com/?p=204</guid>
		<description><![CDATA[ACD also known as Automated Call Distribution is a system that distributes incoming calls to a specific group of terminals used by agents. Call centers use this technology universally and costs for the hardware can be quite steep. A simple ACD with five lines and BCM software can run in the mid to high five [...]]]></description>
			<content:encoded><![CDATA[<p><img title="Image 3 21-36-31" src="/wp-content/uploads/2009/11/Image-3-21-36-31-300x240.jpg" alt="Image 3 21-36-31" width="180" height="144" align="right" />ACD also known as Automated Call Distribution is a system that distributes incoming calls to a specific group of terminals used by agents. Call centers use this technology universally and costs for the hardware can be quite steep. A simple ACD with five lines and BCM software can run in the mid to high five figures.</p>
<p>So once again, when it comes to services, why run your own hardware when you can use a <a href="http://www.usan.com/products_hosted_acd.htm">hosted automatic call distribution service</a>? Seriously, it makes so much more sense to have such services hosted via a professional third party such as <a href="http://www.usan.com">USAN.com</a>.</p>
<p><span id="more-204"></span>Customizable software gives you the client the opportunity to manage your service management rules, your agent skill sets, service pools without the high costs and the hassle of bulky hardware.</p>
<p>USAN’s Automated Call Distribution provides the ability to unify administration and workflow, manage queuing, prioritization, auto-response and reporting. Using ACD means your business will improve customer satisfaction as well as service agent productivity and decrease call abandonment.</p>
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