ACD also known as Automated Call Distribution is a system that distributes incoming calls to a specific group of terminals used by agents. Call centers use this technology universally and costs for the hardware can be quite steep. A simple ACD with five lines and BCM software can run in the mid to high five figures.

So once again, when it comes to services, why run your own hardware when you can use a hosted automatic call distribution service? Seriously, it makes so much more sense to have such services hosted via a professional third party such as USAN.com.

Customizable software gives you the client the opportunity to manage your service management rules, your agent skill sets, service pools without the high costs and the hassle of bulky hardware.

USAN’s Automated Call Distribution provides the ability to unify administration and workflow, manage queuing, prioritization, auto-response and reporting. Using ACD means your business will improve customer satisfaction as well as service agent productivity and decrease call abandonment.