So once again, when it comes to services, why run your own hardware when you can use a hosted automatic call distribution service? Seriously, it makes so much more sense to have such services hosted via a professional third party such as USAN.com.

Customizable software gives you the client the opportunity to manage your service management rules, your agent skill sets, service pools without the high costs and the hassle of bulky hardware.

USAN’s Automated Call Distribution provides the ability to unify administration and workflow, manage queuing, prioritization, auto-response and reporting. Using ACD means your business will improve customer satisfaction as well as service agent productivity and decrease call abandonment.